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01Order Processing
Orders are processed once payment has been received and confirmed. Standard orders are typically prepared for dispatch within 2–5 business days. Bulk, custom-blend, and private-label orders may require additional lead time, which will be confirmed with you at the time of order.
02Delivery Timelines
- Delivery timelines are estimates and may vary due to factors beyond our control, including courier delays, weather, and customs clearance.
- Estimated delivery windows are shared at dispatch and depend on the destination and the shipping method selected.
03Shipping Charges
Shipping charges are calculated based on order weight, destination, and the delivery method chosen, and are displayed before checkout or confirmed in your quotation. Applicable taxes and duties may be added separately.
04Domestic & International Shipping
- Domestic: we ship across India through reputed courier and logistics partners.
- International: export orders are supported subject to destination regulations. Customers are responsible for any import duties, taxes, and customs charges levied by the destination country, and for ensuring the product may lawfully be imported.
05Packaging
Our freeze-dried powders are carefully packed to protect them from moisture, light, and damage during transit, preserving their quality, flavour, and shelf life on arrival.
06Order Tracking
Where tracking is available, we will share the tracking details after dispatch so you can follow your shipment's progress.
07Risk of Loss
Risk of loss or damage transfers to the customer upon delivery. If your order arrives damaged or the wrong item is delivered, please refer to our Return & Refund Policy and contact us within 7 days of delivery.
08Delivery Issues
Please provide a complete and accurate shipping address. We are not responsible for delays or failed deliveries caused by incorrect address details or the recipient being unavailable. For any delivery concern, contact us at sales@infopomelo.com or +91 92270 03296.