Privacy Policy

01Scope of This Policy

This Privacy Policy applies to information we collect when you visit our website, contact us, request a quotation, or purchase our freeze-dried fruit, vegetable, and herb powders. By using our website or services, you consent to the practices described here.

02Information We Collect

We collect information you provide directly and information gathered automatically as you use our website:

• Information you provide: name, company name, email address, phone number, billing and shipping address, order details, and any information included in enquiries or correspondence.
• Transaction information: details of products purchased and payment confirmation. Card and banking details are processed by our payment providers and are not stored by POMELO.
• Automatic information: IP address, browser type, device information, pages viewed, and referring pages, collected through cookies and similar technologies.

03How We Use Your Information

• To process, fulfil, and deliver your orders and respond to your enquiries.
• To communicate with you about orders, quotations, and customer support.
• To improve our website, products, and services.
• To send updates, offers, or marketing communications where you have opted in — you can unsubscribe at any time.
• To comply with legal, tax, and regulatory obligations.

04Cookies & Tracking

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings, though some features of the site may not work as intended without them.

05Sharing & Disclosure

We do not sell your personal information. We share it only as needed to operate our business:

• Service providers: logistics and courier partners, payment processors, and IT service providers who support our operations.
• Legal requirements: where disclosure is required by law, regulation, or valid legal process, or to protect our rights, property, or safety.

06Data Security

We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

07Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.

08Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent to marketing communications at any time. To exercise these rights, please contact us using the details below.

09Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies separately.

10Children's Privacy

Our website and products are intended for businesses and adult consumers. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to remove it.

11Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.

12Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact our team at sales@infopomelo.com or +91 92270 03296.